RETURN POLICY:

Eligible returns will receive STORE CREDIT ONLY.

My hope is that you love all your purchases from BHG! But I understand sometimes things aren't as you hoped. You have a 7 day return window from the date your last item in the order was delivered to submit a return request (not including weekends or holidays). Customers are responsible for return postage and a 25% restocking fee will be applied. You have 3 days to ship your item after your return is approved. Items shipped back outside of the 3 day return window (after approval) will be returned to sender. 

Condition of Returned Items: In order to be eligible for store credit, items must be returned in their original condition:

• Unworn / unwashed
  
• Folded appropriately
• Free of human or animal hair
• Free of smells
• Free of makeup (items returned with these issues may not receive full credit)

If your returned item(s) do not meet the listed requirements we reserve the right to deny your return. 

You may cancel up to 1 hour hours after placing an order. If the order has been fulfilled, you cannot cancel the order.

ACCESS YOUR CUSTOMER ACCOUNT HERE

DAMAGED ITEMS:

Damaged items must be reported within 48 hours upon delivery of your order. Please contact me at info@shopbyhisgrace.com and forward photos of any perceived damage.

Color variation of merchandise due to computer monitor resolutions, lighting and photo effects do not qualify as damaged.

LOST PACKAGES:

BHG is NOT responsible for packages after the postal carrier has marked your order as shipped. Customer assumes full responsibility after packages leave my care, this is marketplace standard. BHG is NOT responsible for lost or stolen packages once they leave my office.

PREORDERS:
When you purchase a "PREORDER" item, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. Preordered items are final sale. See return policy for more details.