Return/Exchange Policy

 

PLEASE NOTE: ALL SALES ARE FINAL! - I MAKE EACH ITEM TO ORDER. I DO NOT ACCEPT RETURNS/EXCHANGES AT THIS TIME. PLEASE REVIEW ALL ITEM SPECS BEFORE PURCHASING.

RETURN POLICY:

Hey there! My hope is that you will love all of your purchases from my small business. Because I individually make all of my items to order, returns and exchanges are not accepted. I am not responsible for items after they pass quality control and leave the shop. I am not responsible for items damaged from improper or faulty care. Please review each item and their description along with washing instructions before purchasing, as well as sizing charts and size guides. Items that do not fit are not eligible for return or exchange. All sales are final. Thank you for understanding the terms as it is just me running my small business!

DAMAGED ITEMS:

Damaged items must be reported within three days of the delivery date of your order. Please contact me with the form below and forward photos of any perceived damage.

Color variation of merchandise due to computer monitor resolutions, lighting and photo effects do not qualify as damaged or eligible for return.

Items that are sent back are subject to a restocking fee and all buyers are responsible for shipping back their items. BHG’s policy for exchange for damaged item(s) or other agreed upon circumstance, is that the package must be returned by recipient first. Upon receipt and reviewal of the item a refund or replacement will only then be processed and issued after the item is returned. 

LOST PACKAGES:

BHG is NOT responsible for packages after the postal carrier has marked possession of the item or after they are received/delivered. Customer assumes full responsibility after packages leave my possession, this is marketplace standard. BHG is NOT responsible for lost or stolen packages once they leave my possession. BHG is not responsible for any losses occurred due to invalid or misspelled addresses. Customer assumes full responsibility for misspelling in shipping address line, customer is responsible for covering the reshipment if desired to reattempt delivery.