Return Policy

 

PLEASE NOTE: ALL SALES ARE FINAL! - I MAKE EACH ITEM TO ORDER. PLEASE REVIEW ALL ITEM SPECS BEFORE PURCHASING.

RETURN POLICY:

Hey there! My hope is that you will love all of your purchases from my small business. Because I individually make all of my items to order, returns and exchanges are not accepted. I am not responsible for items after they pass my quality control and leave my shop. I am not responsible for items damaged from improper or faulty care. Please review each item and their description before purchasing, including sizing and size guides. If you have a question about an item's sizing and fit, please feel free to reach out! Items that "do not fit" upon receiving are not eligible for return. If you would like to contact me about these guidelines, please email Natalie Weaver at info@shopbyhisgrace, thank you for understanding as it is just me running the shop! 

DAMAGED ITEMS:

Damaged items must be reported within two days of the delivery of your order. Please contact me at info@shopbyhisgrace.com and forward photos of any perceived damage.

Color variation of merchandise due to computer monitor resolutions, lighting and photo effects do not qualify as damaged.

Items that are sent back are subject to a restocking fee and buyers are responsible for shipping back items.

LOST PACKAGES:

BHG is NOT responsible for packages after the postal carrier has marked possession of the item or after they are received/delivered. Customer assumes full responsibility after packages leave my possession, this is marketplace standard. BHG is NOT responsible for lost or stolen packages once they leave BHG’s office.